> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scanova.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Password reset

> Resetting a forgotten password.

If you've forgotten your password, you can reset it from the login page using a one-time code sent to your email — no need to contact support.

<Steps>
  <Step title="Start the reset">
    On the login page, select **Forgot password?** next to the password field. This takes you to `/auth/forgot-password`.

    <Frame caption="The reset-password email entry step">
      <img src="https://mintcdn.com/scanova-api/2FTGGTqcp1qRUtvm/images/v2/authentication/password-reset/forgot-password-email-step.png?fit=max&auto=format&n=2FTGGTqcp1qRUtvm&q=85&s=7d3d6c76b4a62f9b31a0e6ececd40e5d" alt="Reset your password screen with an Email field, a Send code button, and a Back to sign in link" width="1440" height="900" data-path="images/v2/authentication/password-reset/forgot-password-email-step.png" />
    </Frame>

    Enter your account's email address and select **Send code**.
  </Step>

  <Step title="Enter the code from your email">
    Scanova emails a 6-digit one-time code to that address. Enter it on the next screen.

    <Frame caption="The one-time code entry step, after requesting a reset code">
      <img src="https://mintcdn.com/scanova-api/2FTGGTqcp1qRUtvm/images/v2/authentication/password-reset/forgot-password-otp-step.png?fit=max&auto=format&n=2FTGGTqcp1qRUtvm&q=85&s=6108c02f529188b26cfc05de8ccf78dc" alt="Check your inbox screen confirming the code was sent, with a six-digit one-time password input, a Resend OTP in 60s countdown, and a Verify Account button" width="1440" height="900" data-path="images/v2/authentication/password-reset/forgot-password-otp-step.png" />
    </Frame>

    If the code doesn't arrive, wait for the countdown next to the code field and select resend. Select **Verify Account** once you've entered the code.
  </Step>

  <Step title="Set a new password">
    After the code is verified, you're taken to a final screen to choose and confirm a new password for your account.
  </Step>
</Steps>

<Note>
  This walkthrough was verified live as far as requesting and receiving the one-time code — completing step 3 with a real code (and so reaching the set-new-password screen) wasn't done, to avoid changing the disposable test account's password mid-verification. The screen itself is a standard "choose a new password" form, consistent with the rest of the flow.
</Note>

<Tip>
  Resetting your password this way doesn't affect any [multi-factor authentication](/authentication/multi-factor-authentication) methods or [passkeys](/authentication/passkeys) on your account — those stay enrolled, and you'll still be asked for them at your next sign-in if enabled.
</Tip>

## A note on links vs. codes

Scanova also has a separate, direct-link password reset route (`/auth/password/reset/confirm/…`) tied to a reset link rather than a typed code. The **Forgot password?** flow described above — email address, then a 6-digit code — is the one you'll reach from the login page.

## Related

* [Multi-factor authentication](/authentication/multi-factor-authentication) — recovery codes for MFA are separate from this password-reset flow.
* [Google login](/authentication/google-login) — if you originally signed up with Google and have no password, use **Continue with Google** to sign in instead of resetting a password.