> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scanova.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> The Support Center at /support — FAQ search, live chat, WhatsApp, phone support, and more.

The **Support Center** (`/support`) is Scanova's in-app help hub — a single page combining FAQ search, live chat, phone numbers, a demo video, and a link out to the full documentation and knowledge base.

<Frame caption="The Support Center, verified live">
  <img src="https://mintcdn.com/scanova-api/MIBMPA6k9dOWHKMa/images/v2/support/overview/support-hub.png?fit=max&auto=format&n=MIBMPA6k9dOWHKMa&q=85&s=fb17a76500d86fa554e6f172d705dde8" alt="Support Center page with the heading 'How can we help you today?', a search bar, Watch Demo Video and Book a Demo buttons, and four cards: Frequently Asked Questions, Chat With Us, Call Us, and Documentation" width="1440" height="1000" data-path="images/v2/support/overview/support-hub.png" />
</Frame>

## Searching the knowledge base

The search bar at the top queries Scanova's knowledge base directly (support.scanova.io) as you type, with a short debounce. Results appear in a dropdown below the search bar; selecting one opens the full article in a side drawer without leaving the page.

## Frequently Asked Questions

The FAQ card shows three questions each from three categories — **Learn**, **Get Started**, and **Advanced** — as a live-verified quick-reference set:

| Category        | Sample questions shown                                                                              |
| --------------- | --------------------------------------------------------------------------------------------------- |
| **Learn**       | Difference between Static and Dynamic QR codes, how to scan a QR code, which QR code type to create |
| **Get Started** | What you can create with Scanova, brand customization, free-trial QR code limits                    |
| **Advanced**    | Tracking and analytics, bulk generation, using the Management API                                   |

Selecting any question opens its full answer in the same side drawer used for search results. **View all \{N} articles** at the bottom of the card links out to the full FAQ index on `support.scanova.io`.

## Chat With Us

This card lists support hours in three time zones and two ways to reach a live person:

| Time zone | Hours                     |
| --------- | ------------------------- |
| ET        | Mon 12:30am – Sat 01:30am |
| UTC       | Mon 4:30am – Sat 05:30am  |
| IST       | Mon 10:00am – Sat 11:00am |

* **Live Chat** opens an embedded chat widget. In this verification pass the widget script wasn't loaded in the dev environment, so the button instead surfaced a toast: *"Live chat isn't available right now. Please reach us on WhatsApp or email below."* — confirming the app has a fallback for when the chat widget fails to load, rather than a silent dead click.
* **WhatsApp** opens `wa.me` with a phone number chosen automatically based on the current time in India Standard Time — a different WhatsApp line covers each of three IST shift windows.

<Frame caption="The fallback toast shown when the Live Chat widget isn't available">
  <img src="https://mintcdn.com/scanova-api/MIBMPA6k9dOWHKMa/images/v2/support/overview/support-live-chat-fallback-toast.png?fit=max&auto=format&n=MIBMPA6k9dOWHKMa&q=85&s=65affaff59179c2b69eec443b22480f2" alt="Toast notification reading Live chat isn't available right now. Please reach us on WhatsApp or email below, shown after clicking Live Chat" width="1440" height="1000" data-path="images/v2/support/overview/support-live-chat-fallback-toast.png" />
</Frame>

## Call Us

Three phone numbers, one per region:

| Region | Number           |
| ------ | ---------------- |
| USA    | +1-855-440-7400  |
| UK     | +44 8081 969 969 |
| IND    | +91 9289093031   |

Each number is a `tel:` link — selecting it on a phone or a device with calling capability dials it directly.

## Documentation

Links out to `docs.scanova.io` — the same documentation site this page belongs to.

## Other quick actions

* **Watch Demo Video** — opens a YouTube walkthrough in a new tab.
* **Book a Demo** — opens Scanova's Cal.com scheduling link in a new tab.

## Related

* [Multi-factor authentication](/authentication/multi-factor-authentication) — if you're locked out of your account rather than looking for product help, start there before contacting support.
* [Troubleshooting](/resources/troubleshooting) and [FAQ](/resources/faq) — curated answers to issues found during this documentation project, distinct from the in-app FAQ search above.