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Delete Account, in red at the bottom of the profile card on the Account tab, permanently removes your Scanova account. The flow asks why you’re leaving, shows a retention screen tailored to that reason, and ends with a password-confirmed final step. Deletion is immediate once confirmed and can’t be undone.
There is no recovery once you complete this flow. Everything below documents the steps so you know what to expect — back out with Cancel at any point if you’re not sure.

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Selecting a reason

Click Delete Account to open the Delete Account drawer. Select a reason is required before you can continue; an optional Additional comments box lets you add detail.
Delete Account drawer asking 'Help us improve by letting us know why you want to take this action?' with a Select

The Delete Account drawer's reason-selection step

The dropdown offers six reasons:
  • Product is complicated/not working as expected
  • Didn’t get the results I hoped for with QR Codes
  • Plans are too expensive
  • Found a better alternative
  • No longer required and want to delete my data
  • Other (please specify below)
Click Next to continue to the retention screen for your chosen reason.

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The retention screen

Which screen appears next depends on the reason you picked:
  • Plans are too expensive shows A special discount, just for you — a plan/billing-frequency selector offering up to 40% off, with Avail Discount Now (switches your plan instead of deleting) and Continue with Deletion buttons
    A special discount, just for you screen with a plan and billing-frequency selector offering up to 40% off

    The discount retention screen shown for the 'Plans are too expensive' reason

  • Every other reason (confirmed for “Product is complicated/not working as expected” and “No longer required and want to delete my data”) shows We are sorry to see you go instead — a reminder of what you’d lose (Dynamic QR Codes, Custom QR Codes, QR Code Tracking & Analytics, Lead Generation, High-resolution QR Codes, Mobile Landing Page Design, with an Explore All Features link), a data-security assurance (ISO 27001:2013, GDPR, and SOC 2 compliance), a red warning that the deletion is permanent and can’t be undone, and Cancel / Delete Account buttons
    We are sorry to see you go screen listing Scanova features you'd lose

    The support-contact retention screen shown for most other reasons

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Confirming deletion

Proceeding from either retention screen (Continue with Deletion, or Delete Account) reaches the final Confirm account deletion step: an acknowledgement checkbox and a Current Password field. Confirm Delete stays disabled until both are filled in.
Confirm account deletion step with an acknowledgement checkbox, a Current Password field

The final Confirm account deletion step

Clicking Confirm Delete here deletes your account immediately, with no further confirmation. Use Cancel on this or any earlier screen to back out safely — canceling returns you to the Account page with nothing changed.