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The Support Center (/support) is Scanova’s in-app help hub — a single page combining FAQ search, live chat, phone numbers, a demo video, and a link out to the full documentation and knowledge base.
Support Center page with the heading 'How can we help you today?', a search bar, Watch Demo Video and Book a Demo buttons, and four cards: Frequently Asked Questions, Chat With Us, Call Us, and Documentation

The Support Center, verified live

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Searching the knowledge base

The search bar at the top queries Scanova’s knowledge base directly (support.scanova.io) as you type, with a short debounce. Results appear in a dropdown below the search bar; selecting one opens the full article in a side drawer without leaving the page.

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Frequently Asked Questions

The FAQ card shows three questions each from three categories — Learn, Get Started, and Advanced — as a live-verified quick-reference set: Selecting any question opens its full answer in the same side drawer used for search results. View all {N} articles at the bottom of the card links out to the full FAQ index on support.scanova.io.

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Chat With Us

This card lists support hours in three time zones and two ways to reach a live person:
  • Live Chat opens an embedded chat widget. In this verification pass the widget script wasn’t loaded in the dev environment, so the button instead surfaced a toast: “Live chat isn’t available right now. Please reach us on WhatsApp or email below.” — confirming the app has a fallback for when the chat widget fails to load, rather than a silent dead click.
  • WhatsApp opens wa.me with a phone number chosen automatically based on the current time in India Standard Time — a different WhatsApp line covers each of three IST shift windows.
Toast notification reading Live chat isn't available right now. Please reach us on WhatsApp or email below, shown after clicking Live Chat

The fallback toast shown when the Live Chat widget isn't available

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Call Us

Three phone numbers, one per region: Each number is a tel: link — selecting it on a phone or a device with calling capability dials it directly.

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Documentation

Links out to docs.scanova.io — the same documentation site this page belongs to.

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Other quick actions

  • Watch Demo Video — opens a YouTube walkthrough in a new tab.
  • Book a Demo — opens Scanova’s Cal.com scheduling link in a new tab.
  • Multi-factor authentication — if you’re locked out of your account rather than looking for product help, start there before contacting support.
  • Troubleshooting and FAQ — curated answers to issues found during this documentation project, distinct from the in-app FAQ search above.