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This page collects the problems people actually hit — plan-quota gaps, interface quirks, and genuinely confusing flows — each pointing to the specific page that covers it. It isn’t a generic troubleshooting checklist.

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Account & sign-in

See Multi-factor authentication for how backup codes work, and save them the moment you enroll a method. If you’ve lost both your MFA method and your backup codes, there is no in-app self-recovery path — contact Support directly.
Use Password reset from the login screen. This is separate from MFA recovery codes — losing your password doesn’t affect your MFA enrollment, and vice versa.
That’s expected, not a bug — Multi-factor authentication only applies to password-based sign-in. If your organization signs in through SSO, your identity provider handles that layer instead, and Scanova doesn’t manage it.

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QR Codes and scanning

Open QR Health Center (/qr/health) before checking codes one by one — it surfaces unpublished drafts, expired schedules, broken form links, and incomplete domain verification across your whole account in one place.
This is a fundamental, upfront choice, not a setting you can change after creation for every type. See Quick Code vs. full Page for exactly which types are “Dynamic” (editable after publish) versus “Static” (fixed at creation).

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Folders, tags, and team permissions

This is very likely a plan-quota gap, not a bug on your end. Folders, tags & bulk operations confirms the folder sidebar is plan-gated (FOLDER_MANAGEMENT), and that quota starts at the Pro Plan. If you’re on the Pro Plan or above and still don’t see folders, contact Support.
Both require a separate permission grant (FOLDER_CAN_CREATE_AND_MANAGE) on top of the plan quota above. A shared user without that specific permission won’t see those controls at all — ask your account owner to grant it. See Folders, tags & bulk operations.
This isn’t a bug — Lead Lists are a legacy feature. Scanova no longer exposes a way to create one from the app; new lead capture goes through Forms instead. See Leads & lead lists for what you can still do with existing lists (view, export).

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AI Studio and API access

Access is controlled by the AI_QR_TOKENS quota the app checks, and not every plan grants it — so you can hit this paywall on a paid plan. See AI QR / AI Studio for the exact wording shown. If it happens to you, check your plan’s feature list or contact support rather than assuming your account is misconfigured.
Management API access is also plan-gated (MANAGEMENT_API), and — like the AI Studio and Folders gaps above — not every plan grants it. See Creating & managing API keys for where the limit is shown in the UI.
There currently isn’t one. See API usage dashboard for the endpoints to call directly in the meantime.

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Switching between Classic and New Scanova

This is expected, one-way behavior, not a bug — see Switching from Classic to New UI for the corrected explanation. A page built in New Scanova keeps working live but becomes permanently read-only once viewed from Classic; there’s no in-app undo.
Also expected — switching platform is an account-wide decision only the account owner can make. Ask them to switch it from their own account.
  • FAQ — shorter, single-answer questions that didn’t need a full walkthrough
  • Support — live chat, WhatsApp, and phone numbers if nothing above resolves it