Scanova also has its own in-app FAQ search at Support — this page is a shorter, docs-specific set focused on questions this documentation project’s own verification work actually surfaced.
Product basics
What's the difference between a Quick Code and a full Page?
What's the difference between a Quick Code and a full Page?
A Quick Code does something the instant it’s scanned (open a URL, dial a number, join Wi-Fi) with no landing page at all. A Page renders a full, block-based landing page first. Some Quick Code types are Dynamic (editable after publishing) and some are Static (fixed forever) — the split isn’t the same for every type. See Quick Code vs. full Page for the full breakdown.
Why does GS1 work differently from every other Quick Code type?
Why does GS1 work differently from every other Quick Code type?
GS1 is the only Quick Code category that can be either Dynamic or Static depending on which resolver you choose in step 1 of its 5-step wizard — not a separate toggle like every other type. See GS1 QR Code for the full wizard walkthrough.
Can I go back to a previous version of a page, or undo a publish?
Can I go back to a previous version of a page, or undo a publish?
Not automatically within New Scanova. See Switching from Classic to New UI if the specific question is about moving a page’s platform rather than its content history.
Why can’t I see a feature I expect on my plan?
Three separate plan-quota gaps were found and confirmed during this documentation project — if a feature below is missing for you on a paid plan, it very likely isn’t just you:Why does AI Studio show 'Upgrade' when I'm already on Pro?
Why does AI Studio show 'Upgrade' when I'm already on Pro?
The
AI_QR_TOKENS quota AI Studio checks for isn’t actually granted on the canonical Pro plan, despite the paywall copy describing it as a Pro feature. See AI QR / AI Studio.Why can't I create a Management API key on my plan?
Why can't I create a Management API key on my plan?
Same pattern —
MANAGEMENT_API was also found missing from the canonical Pro plan. See Creating & managing API keys.Notifications and support
Where do my in-app notifications actually show up?
Where do my in-app notifications actually show up?
In the bell icon in the top bar, on every dashboard page — that’s a separate, real-time notification widget. The dedicated
/notifications page also exists and works, but has no link to it anywhere in the app’s navigation; it’s reachable only via direct URL. See Notifications for the full explanation of both.Is the Notifications page the same as my email preferences?
Is the Notifications page the same as my email preferences?
No — they’re unrelated systems. Notifications is in-app messages; Email preferences is a separate six-category toggle list controlling which transactional and marketing emails Scanova sends you.
Where can I see how much I've used my Management API key?
Where can I see how much I've used my Management API key?
Nowhere in the dashboard UI today — verified live, this is a genuine gap, not a hidden setting. Call the usage endpoints directly instead. See API usage dashboard.
Account platform
Is switching from Classic to New Scanova (or back) reversible?
Is switching from Classic to New Scanova (or back) reversible?
Switching is a one-way, account-wide action, not a per-page choice — the biggest correction this documentation project made to prior guidance. See Switching from Classic to New UI for exactly what is and isn’t preserved.
Can any teammate switch the account between Classic and New Scanova?
Can any teammate switch the account between Classic and New Scanova?
No — only the account owner. A shared user sees a disabled button with an explanatory tooltip. See Switching from Classic to New UI.
Related
- Troubleshooting — longer walkthroughs for the issues above, plus a few more.
- Support — live chat, WhatsApp, phone numbers, and the in-app FAQ search.