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Scanova also has its own in-app FAQ search at Support — this page is a shorter, docs-specific set focused on the questions that come up most often.

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Product basics

A Quick Code does something the instant it’s scanned (open a URL, dial a number, join Wi-Fi) with no landing page at all. A Page renders a full, block-based landing page first. Some Quick Code types are Dynamic (editable after publishing) and some are Static (fixed forever) — the split isn’t the same for every type. See Quick Code vs. full Page for the full breakdown.
Two ways, depending on how much content you have.Several buttons on one page. Build a Page and add a Button block for each destination. Each button carries its own link — a URL, an email address, a phone number, an SMS, or another QR Code — so one scan can offer a whole set of choices.Several pages behind one code. Multi-page navigation puts more than one page behind a single QR Code, with navigation between them. It suits menus, event programs, and product ranges — content that has outgrown a single page. Available on the Standard Plan and above.Either way the QR Code itself stays the same, so nothing needs reprinting when the destinations change.
GS1 is the only Quick Code category that can be either Dynamic or Static depending on which resolver you choose in step 1 of its 5-step wizard — not a separate toggle like every other type. See GS1 QR Code for the full wizard walkthrough.
Not automatically within New Scanova. See Switching from Classic to New UI if the specific question is about moving a page’s platform rather than its content history.

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Why can’t I see a feature I expect on my plan?

Three features are gated by account-level quotas rather than by plan tier alone. If one of them is missing for you on a paid plan, it very likely isn’t just you:
The folder sidebar on the QR Codes page is gated behind a FOLDER_MANAGEMENT plan quota, granted on the Pro Plan and above. See Folders, tags & bulk operations.
The AI_QR_TOKENS quota AI Studio checks for isn’t actually granted on the canonical Pro plan, despite the paywall copy describing it as a Pro feature. See AI QR / AI Studio.
Same pattern — MANAGEMENT_API was also found missing from the canonical Pro plan. See Creating & managing API keys.

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Notifications and support

In the bell icon in the top bar, on every dashboard page — that’s a separate, real-time notification widget. The dedicated /notifications page also exists and works, but has no link to it anywhere in the app’s navigation; it’s reachable only via direct URL. See Notifications for the full explanation of both.
No — they’re unrelated systems. Notifications is in-app messages; Email preferences is a separate six-category toggle list controlling which transactional and marketing emails Scanova sends you.
Nowhere in the dashboard UI today — this is a genuine gap, not a hidden setting. Call the usage endpoints directly instead. See API usage dashboard.

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Account platform

Switching is a one-way, account-wide action, not a per-page choice. See Switching from Classic to New UI for exactly what is and isn’t preserved.
No — only the account owner. A shared user sees a disabled button with an explanatory tooltip. See Switching from Classic to New UI.
  • Troubleshooting — longer walkthroughs for the issues above, plus a few more
  • Support — live chat, WhatsApp, phone numbers, and the in-app FAQ search